Collection & Returns
For orders placed before 3pm Monday - Friday, collection should be available within 3 working days.
An email confirming receipt of the order and notification of expected collection day will be sent. If our supplier is temporarily out of stock, we will contact you to advise when collection is expected. Some accessories could take approximately 10 working days to arrive.
Hills Science Plan have a satisfaction guarantee on their food. Should your pet find the food unpalatable your money can be refunded but the food will need to be returned to the surgery by the customer for a refund to be awarded.
Any food found to have an expiry date within 1 month of the collection date will be replaced free of charge.